Shipping policy

Where your order ships from

We ship from two warehouses: one in the United States and one in Canada. Most of our collection ships from the US, and a limited selection of pieces ships from Canada. You don't need to choose. Your shipping cost and estimated delivery time are calculated automatically at checkout based on where your items are stocked, and you'll always see them before you pay.

Shipping rates and delivery times

Orders shipping to the US

  • Items from our US warehouse: $10 USD, usually 3–5 business days.
  • Items from our Canadian warehouse: $34 USD, usually 2–3 weeks.
  • Free standard shipping on all US orders over $150 USD.

Orders shipping to Canada

  • Items from our Canadian warehouse: always free, usually 3–5 business days.
  • Items from our US warehouse: $48 CAD, usually 12–14 business days (may be longer due to customs or postal delays).
  • Free standard shipping on all Canadian orders over $220 CAD.

International orders

  • Shipping is calculated at checkout, and delivery times vary by country.

Orders with items from both warehouses

If your order includes items from both our US and Canadian warehouses, it will arrive in separate packages. The shipping for each warehouse is added together and shown as one shipping charge at checkout, and each package follows the delivery time for its warehouse listed above. Orders that meet the free-shipping threshold ship free, no matter where the items ship from.

Processing and packaging

  • All orders are processed and shipped within 1–3 business days of purchase.
  • Luxury item orders are shipped in our custom logo lingerie boxes, inside a discreet, unmarked outer box.
  • Non-luxury items (including sale items and past collections) are shipped by letter mail in shipping bags to keep costs low.

Customs, duties and taxes

  • Our shipping rates for orders between the US and Canada already include import duties. That's why cross-border shipping costs more than domestic shipping.
  • For international orders outside the US and Canada, customs fees, import duties, and any additional charges are the customer's responsibility.
  • All international sales are final sale.