Refund policy

Eligibility

  • Returns are only available to customers in the USA.

  • Canadian and other international orders are final sale and cannot be returned.

  • Clearance items are also final sale.

Returns

If you are a US based customer and are not satisfied with your purchase, eligible items may be returned for store credit in the form of a digital gift card.

  • Returns must be postmarked within 14 days of the delivery date.

  • Items must be unworn, unwashed, and in new condition.

Try-On Policy

For US based customers: please wear undergarments when trying on panties, thongs, or teddies until you are certain you wish to keep them.

How to Return

  1. Email info@engedilingerie.com with your reason for return.

  2. Mail the item(s) to the address provided by email.

  3. Once we receive and inspect your return, we’ll issue your store credit by email.

Return Shipping Costs

  • Customers are responsible for return postage.

  • Original shipping fees (including any priority shipping upgrades) are non-refundable.

Exchanges

We do not process direct exchanges. To exchange an item, return the original piece for store credit and place a new order.

Defects & Damages

If you receive a defective or damaged item, please contact us within 3 days of delivery at info@engedilingerie.com.

Non-Returnable Items

  • Items not in new condition (e.g., smelling of smoke, pets, or detergent).

  • Items missing components (e.g., all pieces of a set must be returned together).

  • Clearance items and international orders.