Politique de remboursement

Eligibility

• Returns are only available to customers in the USA.
• Canadian and other international orders are final sale and cannot be returned.
• Clearance items are also final sale.

Returns

If you are a US-based customer and are not satisfied with your purchase, eligible items may be returned for store credit in the form of a digital gift card.

• Returns must be postmarked within 14 days of the delivery date.
• Items must be unworn, unwashed, and in new condition.

Try-On Policy

For US-based customers: please wear undergarments when trying on panties, thongs, or teddies until you are certain you wish to keep them.

How to Return

• Email info@engedilingerie.com with your reason for return.
• Mail the item(s) to the address provided by email.
• Once we receive and inspect your return, we'll issue your store credit by email.

Returns can take up to 14 days to process.

Return Shipping Costs

• Customers are responsible for return postage.
• Original shipping fees are non-refundable.

Exchanges

We do not process direct exchanges. To exchange an item, return the original piece for store credit and place a new order.

Defects & Damages

If you receive a defective or damaged item, please contact us within 3 days of delivery at info@engedilingerie.com.

Non-Returnable Items

• Items not in new condition (e.g., smelling of smoke, pets, or detergent).
• Items missing components (e.g., all pieces of a set must be returned together).
• Clearance items and international orders.